Shipping

When do you ship? Monday or Tuesday

How long does it take an order to be shipped out?

All orders are made to order and shipped out on Monday or Tuesday. Orders placed on or before Thursday will be shipped on Monday or Tuesday. Orders placed Thursday, Friday, Saturday or Sunday will be made and shipped the following Monday or Tuesday. 

Has my order shipped?

You will receive an email email notification that your order has shipped, after it has shipped, this email will include the tracking number. 

My tracking says my package is delivered but I didn't get it.

Sometimes a tracking number will say your package is delivered when it really hasn't been. Wait a day or two to see if it comes. If it doesn't, go ahead and contact USPS or UPS directly.

My package didn't arrive/was broken. Can you refund me?

While it hasn't happened yet, anything is possible but unfortunately, we don't offer refunds for shipping related issues. We are very sorry! We are too small of a company to be able to have this luxury like big companies like Amazon. But, USPS will give you a full refund. Just file a claim online. It's easy!

My address is wrong, can I change it?

If your order hasn't shipped, of course! If it has shipped, unfortunately there is nothing we can do.

You will receive an email with tracking information on it once your order is sent. If you have not received an email, your order has not been sent. Please don't email us asking if your order has been shipped. We are a tiny company and emails like that slow us down!

We ship all of our boxes via USPS or UPS so that it can arrive to you before the weekend. We take great care to pack your order with foil bubble wrap and foil bubble envelopes with ice packs so that your order arrives to you as fresh as if you made it yourself.

Once your package leaves our hands and is dropped off at USPS or UPS, it is then their responsibility to deliver your package correctly and on-time. We wish we could be personally responsible for getting your package delivered, but we just unfortunately can't since we have no control of your package once we drop it off.

If you have trouble with your delivery, please contact your local USPS location. We do not offer refunds for missing or broken packages.  Again, we wish we could, but we are such a small company that we financially cannot. We are very sorry!

If the worst happens and something goes wrong with your package in shipment, you can file a claim online with USPS (it's easy) and they will give you a full refund for your order up to $50.

We understand that you may not like these policies, that's okay and we completely understand! We would love for you to order, but if you cannot understand this policy, please consider ordering elsewhere. We would hate for you to be upset if the worst happens. We never want unhappy customers!

Last but certainly not least, please make sure your address is correct! Double and triple check! Once we drop your package off at USPS or the UPS store, we can't get it back. So, if your address is wrong, unfortunately there isn't anything we can do for you since our product is perishable and we can't just re-ship it once it gets back to us.